Reviewly.ai Logo
Sign Up

Case Study: How To Adjust your Multi-Location Reviews Strategy for Google Success 

August 6, 2024
 by 
Domenick Arapi
Start Free Trial
How To Adjust Your Multi-Location Reviews Strategy For Google Success

Enhancing Multi-Location Reviews with Reviewly.ai

A smog center with multiple locations aimed to enhance its customer engagement and increase online reviews. By utilizing Reviewly.ai, they achieved a 60% response rate on feedback requests and added eight new multi-location reviews in just five days. How is that for instant success? This case study details the strategies and implementation process that led to these impressive results.

Customer’s Problem With Multi-Location Reviews

The smog center faced the challenge of increasing customer feedback and online reviews across its multiple locations.

While they provided excellent service, they struggled with consistently gathering and managing online customer reviews, which impacted their online presence and customer trust.

Customer Expectations and Transparency

To ensure a successful rollout, the smog center was provided with a clear timeline of next steps, a request to review the case study draft, and permission to use direct quotations.

This transparency facilitated a strong working relationship between the center and Reviewly.ai and set clear expectations.

Solution For Multi-Location Reviews

The smog center implemented Reviewly.ai to automate and enhance its review collection process.

Key features utilized included:

  1. Automated Feedback Requests: Reviewly.ai enabled the smog center to send automated feedback requests to customers after each service.
  2. Multi-Location Management: The platform allowed the smog center to manage reviews and feedback across multiple locations seamlessly.
  3. SMS Integration: The center used SMS to quickly reach customers and gather immediate feedback.
  4. AI Assistance: The AI feature helped customers draft and edit their reviews, making the process straightforward and efficient.

Implementation Process of Getting More Multi-Location Reviews

here is the clearly outlined and easy-to-follow process to get more multi-location reviews for your business.

  1. Initial Setup: The smog center integrated Reviewly.ai with their customer management system, enabling automated feedback requests to be sent out post-service.
  2. Trial Period: Starting on the 8th of the month, they entered a 14-day trial to evaluate the system’s effectiveness.
  3. Upgrading to Multi-Location: Within five days, the positive results prompted the smog center to upgrade their plan and add a second location.

Outcome Of Reviewly.ai Multi-Location Reviews System

During the first five days of using Reviewly.ai, the smog center sent out 67 feedback requests and received 39 responses, achieving a 60% response rate.

This feedback request led to eight new reviews on their Google business profile, significantly enhancing their online reputation. The successful implementation and quick results motivated the center to expand its use of Reviewly.ai to additional locations.

By implementing the same successful strategy for multiple locations, they were able to effortlessly leverage Reviewly to enhance their multi-location business!

Customer Interview Insights

Background: The smog center operates multiple locations and serves a large customer base, making efficient review management crucial for maintaining a strong online presence.

Challenges: The primary challenge was automating the feedback process and managing reviews across multiple locations to ensure consistent customer engagement.

Buying Process: After a thorough evaluation, the smog center chose Reviewly.ai for its comprehensive features and ease of use.

Usage: Reviewly.ai was used to automate feedback requests, manage multi-location reviews, and integrate SMS for quick customer outreach.

The Smog Center's Success Is Duplicatable!

The smog center's success with Reviewly.ai showcases the impact of leveraging advanced technology to enhance customer engagement and review collection. 

By automating the feedback process and managing multi-location reviews effectively, the center experienced a significant boost in their online reputation. Reviewly.ai's solution proved to be efficient, user-friendly, and instrumental in achieving these results.

Reviewly.ai has proven to be an invaluable tool for businesses looking to enhance their online presence through automated review collection.

 By leveraging technology and AI, businesses can achieve impressive results in a short period. Implementing Reviewly.ai can lead to improved customer engagement and a stronger online reputation, essential for business growth in today's digital landscape.

FAQs about Reviewly and Multi-Location Reviews

What is Reviewly.ai?

Reviewly.ai is an automated review collection and management platform designed to help businesses streamline their feedback process and improve their online reputation.

What is the benefit of using SMS for feedback requests?

Using SMS ensures that feedback requests are received quickly by customers, leading to higher response rates and more prompt reviews.

Share This Post On Social Media

Learn How AI Affects Local Businesses And Stay Ahead Of Your Competitors!

Enter Your Email Below For Our Weekly Insider Updates And Tips

Additional Posts You May Enjoy!

January 8, 2025
Maximizing Your Google Business Profile: Proven Strategies for Success

In today's digital landscape, maintaining a strong online presence is essential for businesses, especially when targeting local customers. One of the most effective ways to achieve this is by optimizing your Google Business Profile (GBP). With millions of users relying on Google to find businesses near them, leveraging your GBP can significantly enhance visibility, attract […]

May 7, 2025
Why Local SEO Is Important and How Reviewly.ai Can Help

Boost your business visibility with local SEO; discover how Reviewly.ai can revolutionize your strategy. Learn more about why local SEO is important.

February 19, 2025
How White Label Agencies Can Build Monthly Recurring Revenue

Unlock the secrets to building monthly recurring income for white label agencies and discover how to ensure financial stability.

October 23, 2024
How to Create a Proactive Crisis Communication Plan for Businesses

Creating a proactive crisis communication plan for businesses involves strategic preparation and empathy. Discover the essential steps and why they are crucial.

January 3, 2024
Understanding Google Reviews (And Why They’re Critical for Your Business)

New to Google reviews? This guide breaks down how they work, why they matter, and how to use them to grow your business.

March 20, 2024
How to Get More Reviews For Your Construction Business

Struggling to amplify your construction business’s reputation with more customer reviews? Your search ends here with our guide on how to get more reviews as a construction business in 2024. We’ll walk you through proven tactics tailored for the construction industry to boost your online feedback and secure the trust your business deserves. Discover how […]

© 2025 Reviewly, Inc